Privacy Policy

1. Data Controller Identity

Riviera Maya Realty, located at 5th Avenue, Centro, Playa del Carmen, Quintana Roo, C.P. 77710, Mexico (hereinafter "the Company"), is responsible for the processing of your personal data in accordance with Mexico's Federal Law on Protection of Personal Data Held by Private Parties (LFPDPPP) and its Regulations.

2. Personal Data Collected

For the purposes stated in this privacy notice, we may collect the following categories of personal data:

• Identification data: full name, nationality, date of birth, official identification (INE/IFE, passport).
• Contact data: email address, telephone number, home address.
• Financial data: information necessary for real estate transactions, proof of income, bank references (when applicable).
• Browsing data: IP address, browser type, pages visited, time spent on site.

3. Purposes of Data Processing

Primary purposes:

• Facilitate the purchase, sale, or rental of real estate.
• Provide personalized real estate advisory services.
• Manage and follow up on information requests.
• Formalize real estate contracts and transactions.
• Comply with legal obligations, including the provisions of the Federal Law for the Prevention and Identification of Transactions with Illicitly Obtained Funds (Anti-Money Laundering Law).

Secondary purposes:

• Send information about new properties and promotions.
• Conduct market analysis and statistics.
• Improve our services and user experience.

If you do not wish your personal data to be processed for secondary purposes, you may indicate so by sending an email to privacy@rivieramayarealty.com.

4. Legal Basis

The processing of your personal data is carried out pursuant to Articles 8, 12, 15, 16, and 36 of the LFPDPPP, as well as Articles 14 to 22 of its Regulations. For financial data related to real estate transactions, we also comply with the Federal Law for the Prevention and Identification of Transactions with Illicitly Obtained Funds.

5. Data Transfers

Your personal data may be transferred to:

• Public notaries for the formalization of deeds.
• Financial institutions for payment processing or mortgage loans.
• Competent authorities when required by law.

These transfers do not require your consent pursuant to Article 37 of the LFPDPPP.

6. ARCO Rights

You have the right to Access, Rectify, Cancel, or Oppose (ARCO rights) the processing of your personal data. To exercise these rights, submit a request to:

Your request must include: full name, identity document, description of the data for which you wish to exercise your ARCO rights, and any information that will help locate your data. We will respond within a maximum period of 20 business days as required by law.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance the browsing experience, analyze site traffic, and personalize content. You can configure your browser to reject cookies, although this may limit some site functionalities.

8. Changes to This Privacy Notice

We reserve the right to modify this privacy notice at any time. Any changes will be published on our website. We recommend that you review this page periodically.

9. Competent Authority

If you believe your right to personal data protection has been violated, you may file a complaint with the National Institute for Transparency, Access to Information, and Personal Data Protection (INAI). For more information visit www.inai.org.mx.

10. Consent

By providing your personal data through our website, contact forms, or directly to our agents, you consent to the processing of your data as described in this privacy notice.